Terms and Conditions

Terms and Conditions

Payment

Everyday Fare

Gold Service bookings can be confirmed on The Ghan or Indian Pacific with a $250 deposit per person per rail sector. 

Platinum Service bookings can be confirmed with a $500 deposit per person per rail sector.

A rail sector is defined as being:

on The Ghan, Adelaide to Alice Springs or vice versa (vv), or Alice Springs to Darwin or vv.

On the Indian Pacific,

Sydney to Adelaide or vv, or Adelaide to Perth or vv.

ie. Darwin to Adelaide is two rail sectors, as is Sydney to Perth.

The balance is required to be paid no later that 60 days before departure.

Advance Purchase Fares require payment in full in order to confirm the booking.

Guest cancellation

A cancellation arising from the actions of a guest, through no fault of GSR, is considered a ‘Guest Cancellation’, and is covered in this section. A cancellation arising from the actions of GSR or another entity other than the customer is considered a ‘Service Disruption’, and covered in Section 6.

Everyday and Everyday Saver 

Cancellation Rules 

Timing of guest Cancellation                                                                     Refund Available 

Within 14 days of booking (unless within 45 days of departure).     Full refund of all amounts paid 

More than 91 days prior to departure.                                                    Full refund of all amounts paid less $50 per person service fee 

Between 90 – 46 days to departure.                                                      Loss of deposit 

Between 45 days before departure or any time after departure.    100% cancellation fees apply 

Advance Purchase Fares

  • Cancellation within 14 days of booking (unless within 60 days of departure) = Full refund of all amounts paid, less $50 per person service fee
  • Cancellation more than 14 days after booking = No refund. 100% concellation fee applies.

Advance Purchase Holiday Package & Special Offer Holiday Package 

Cancellation Rules 

Timing of guest Cancellation                                                            Refund Available 

Within 14 days of booking (unless within 45 days of departure).         Full refund of all amounts paid 

More than 6 months before departure                                                 Loss of deposit 

Less than 6 months before departure                                                 100% cancellation fees apply 

Unused Bookings 

If on the day of departure, you fail to board your scheduled service, this will be considered a Guest Cancellation of the missed rail sectors of that journey and no refund will be provided for those rail sectors. GSR may also cancel any onward or return bookings in your name and may also allocate your seat or room to someone else without further notice to you

PLEASE NOTE - Information on this site is subject to change.

We make  best efforts to ensure that the information available on its web site is accurate, but we cannot and do not guarantee that the site is free from faults or errors.  Great Trains (ntstandby) does not accept liability for any errors or omissions and reserves the right to change information published on the site at any time.

Great Trains (ntstandby) does not accept liability for any indirect or consequential loss arising out of the use of or connected with its web site or for any products or services purchased from its web site. ntstandby.com.au makes no warranty or representation about the fitness or suitability of any product or service advertised on its web site.

All bookings with Great Trains are subject to the Terms and Conditions of Great Southern Rail, they can be found here.

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