Terms and Conditions

Terms and Conditions

Coronavirus Information.

Journey Beyond have released the following statement regarding Coronavirus.

Payment

Everyday Fare or Everyday Saver Fares

Gold Service bookings can be confirmed with a $ 500 deposit per person. 

Platinum Service bookings can be confirmed with a $ 1,000 deposit per person.

The balance is required to be paid no later that 60 days before departure.

Advance Purchase Fares require payment in full in order to confirm the booking.

Advance Purchase Holiday Package fares the booking deposit will be $1000.00 per person per rail journey (with the balance required a minimum of six months before departure).

Special Offer Fares are instant purchase fares and immediate payment at the time of booking is required. These special offers may also have different terms and conditions relating to when payment is due, cancellation of bookings and whether or not amendments can be made to the booking.

Guest cancellation

A cancellation arising from the actions of a guest, through no fault of Great Trains or Journey Beyond, is considered a ‘Guest Cancellation’, and is covered in this section.

Everyday Fares and Everyday Saver Fares

Cancellation Rules 

Timing of guest Cancellation                                                                     Refund Available 

Within 14 days of booking (unless within 45 days of departure).     Full refund of all amounts paid (less $50 per person service fee)

More than 91 days prior to departure.                                                    Full refund of all deposits paid (less $ 100 per person service fee)

Between 90 – 46 days to departure.                                                      Loss of deposit (and a $50 per person service fee).

Between 45 days before departure or any time after departure.    100% cancellation fees apply

Advance Purchase Fares

  • Cancellation within 14 days of booking (unless within 60 days of departure) = Full refund of all amounts paid, less $50 per person service fee
  • Cancellation more than 14 days after booking = No refund. 100% cancellation fee applies.
  • Advance Purchase Fares departure date can be amended (see below)

Advance Purchase Holiday Package & Special Offer Holiday Package 

Cancellation Rules 

Timing of guest Cancellation                                                              Refund Available 

Within 14 days of booking (unless within 45 days of departure).    Full refund of all amounts paid 

More than 6 months before departure                                                 Loss of deposit 

Less than 6 months before departure                                                  100% cancellation fees apply 

Amendments

Amendments of an Everyday or Everyday Saver guest booking cannot be made less than fourteen (14) days prior to the date of travel and may incur amendment fees from any third parties who are supplying components of the booking (for example hotels or tour providers).

Advance Purchase amendments cannot be made less than fourteen (14) days prior to travel date and can only be made to travel dates if the change is greater than six (6) months prior to the new proposed departure date, subject to Advance Purchase fare type availability. A change of travel date may result in an increased fare due to a change in the season of travel and fare type available,

Special Offer Fares amendments of a confirmed booking are not permitted.

A request to reduce the number of guests travelling or the components of the holiday/rail package will incur a cancellation fee.• A request to amend the booking to increase the number of guests travelling or the number of components of the holiday/rail package will not incur an amendment fee but will require the payment of the additional fare/s.

Amendment of a confirmed Holiday Package booking (including rail and accommodation/touring together) will result in you incurring an amendment fee of $50 per person per travel journey in addition to any costs charged by operators, and cannot be made less than fourteen (14) days prior to the date of travel.

An amendment to a confirmed booking cannot extend the date of travel beyond twelve (12) months from the original travel date.

Amendment fee for all booking types is $ 50.

If a booking has need Amended Booking and is later cancelled, it is eligible for refund.

Unused Bookings 

If on the day of departure, you fail to board your scheduled service, this will be considered a Guest Cancellation of the missed rail sectors of that journey and no refund will be provided for those rail sectors. Journey Beyond may also cancel any onward or return bookings in your name and may also allocate your seat or room to someone else without further notice to you

Refunds

Eligible refunds may be subject to a $50 to a $100/person fee.

Refunds returned to credit card are be subject to a Card fee of 1% for Visa, Mastercard and 2% for Amex.

Deposits received via bank transfer from bank accounts and eligible for refunds are not subject to Card fees.

If, during your travel, you decide not to complete all components of your booked journey, this will be treated as a Guest Cancellation and unused trip/holiday/package components are not refundable

Travel Insurance

It is highly recommended that travel insurance is taken out when travelling on Journey Beyond Train journeys. Your journey travels through remote parts of Australia, this sometimes means that unexpected events can occur that are outside the control of Jounrey Beyond, for example severe weather events, flash flooding, bushfires, remote location medical evacuations. These events can interrupt the journey being undertaken.

Fitness for Travel

Journey Beyond seeks to ensure that its guests are able to experience unique areas of Australia. This means GSR travels to areas that may not have the infrastructure support that may generally be found in urban areas. This can mean that guests with medical conditions, fitness and/or mobility issues are unable to experience some aspects of our journeys and in some instances, may not be able to journey at all.

Obligation to Inform

You must ensure that you are medically and physically fit for travel, and that such travel will not endanger yourself or anyone else. At the time of booking (or as soon as possible after booking), please advise GSR if you have any medical or physical condition that will or may require medical attention,

medication or special treatment during your rail holiday. Journey Beyond may also ask you to complete a health questionnaire. If a guest has a condition that GSR decides may significantly affect the enjoyment, health or safety of themselves or any other person on board, GSR can refuse or cancel a booking.

No Smoking Policy

All Journey Beyond Trains are entirely smoke free in accordance with relevant state government regulations. This includes the use of e-cigarettes.

Cabin Luggage

Journey recommends you take the following luggage on board:

– one piece of hand luggage plus a garment bag and/or briefcase per Person.

Checked Luggage

Platinum Service (per person) 3 x 30 kg

Gold Service (per person) 2 x 30 kg

Luggage check-in opens 2.5 hours prior to departure and closes 60 minutes prior to departure. Checked luggage cannot be accessed during the journey. Your luggage must not contain any items which in our opinion are dangerous, illegal, liable to harm or annoy other guests, or otherwise unsuitable. Animals and livestock will not be carried, except guide dogs.

Searches

If GSR has reasonable cause to believe that the Guest is carrying a prohibited item either in their luggage or on their person, GSR, government and authorised officers may, subject to applicable laws, search or inspect the Guest’s luggage and/or require the Guest to submit to clothing and/or body searches

Check-In

Check-in opens 2.5 hours prior to departure and closes 60 minutes prior to departure. The Guest must not board a Journey Beyond Train without first checking-in with the Journey Beyond representative/employee at the applicable place of boarding. Photo identification must be shown to the Journey Beyond Team Member or authorised agent who is completing the Guest’s check-in prior to boarding.

No Guarantee

Subject only to any Non-Excludable Terms, Journey Beyond does not guarantee any particular cabin to any Guest. Should Journey Beyond be unable to accommodate a Guest in the service level purchased, this will be considered a Major Service Disruption and dealt with in accordance with Refunds and Substitute Services. If a guest chooses to cancel due to not receiving their preferred cabin allocation, this will be treated as a Guest Cancellation.

Refunds & Substitute Services Policy

If during your travel, you decide not to complete all components of your booked journey, this will be treated as a Guest Cancellation and unused trip/holiday/package components

are not refundable. Refunds made will be at the discretion of Journey Beyond.

Service Disruptions

A Service Disruption is:

• a full or partial rail journey cancellation arising from the actions of Journey Beyond or another entity, or from Force Majeure;

• a major change in a booked rail journey which occurs due to the actions of GSR or another entity, other than the guest.

Service Disruption During Your Rail Journey

When a rail service is a minor / major disruption or cancelled after the guest has commenced on their Journey Beyond rail journey (the train has departed the station on the initial sector of their journey), Journey Beyond will endeavour to provide continuity of service (by some other means of transport if required) to our guests’ end destination within 24 hours of your scheduled arrival, without refund.

In addition to any remedies available under any Non-Excludable Terms, Journey Beyond will use its reasonable endeavors to provide the

following options (without refund), where available:

a) Reroute the Guest to the next stopover or destination on the Guest’s Ticket by any form of transport, at no additional cost to the Guest; or

b) Carry the Guest on another scheduled train service on which space is available; or

c) Give the guest the option to travel on an alternative non-rail holiday package of similar value that gets them to their

original end destination as originally scheduled or

d) Give the Guest the option to cease their journey, and provide a pro rata refund of the distance not travelled.

PLEASE NOTE - Information on this site is subject to change.

We make  best efforts to ensure that the information available on its web site is accurate, but we cannot and do not guarantee that the site is free from faults or errors.  Great Trains does not accept liability for any errors or omissions and reserves the right to change information published on the site at any time.

Great Trains does not accept liability for any indirect or consequential loss arising out of the use of or connected with its web site or for any products or services purchased from its web site.

Great Trains makes no warranty or representation about the fitness or suitability of any product or service advertised on its web site.

All bookings with Great Trains are also subject to the Terms and Conditions of Journey Beyond, they can be found here.

The stricter of the two applies.

TRAVEL PERIOD 1 APRIL 2020 - 31 MARCH 2021

1.  BOOKING

CONFIRMED BOOKING

Your booking of a Rail Journey or Holiday Package is confirmed when:

  • you have made the booking and have provided Journey Beyond Rail Expeditions (JBRE) with all necessary information to complete the booking; and
  • you have paid us the Deposit (or other amounts owing at the time of booking), according to the terms of this agreement; and
  • we have sent you a Booking

FEE

The Fee for your Rail Journey or Holiday Package is the amount stated in your Booking Confirmation. You may also be required to pay other amounts in accordance with the terms of this agreement.

INCLUSIONS

Your Booking Confirmation sets out the details of all goods and services that are included in your Rail Journey or Holiday Package, and the class of travel of your booking.

2.  PAYMENT

‘EVERYDAY’ FARES

For Everyday Rail Journeys and Everyday Holiday Packages, you must pay the Fee in two parts:

  • Deposit - this payment is per booking, non-refundable and payable within 14 days after booking; and
  • Balance - the difference between the deposit and the total For everyday Holiday Packages must be paid in all cases no later than 45 days prior to the date of travel.

Failure to make any of the payments associated with the above fares by the time outlined in this agreement will result in the cancellation of the booking

‘ADVANCE PURCHASE’ HOLIDAY FARES

Advance Purchase fares are not available within 6 months of travel date and are not available on every departure. For Advance Purchase Holiday Packages, the deposit must be paid within 14 days after booking with the balance due 30th November 2020

  • Deposit - this payment is per booking, non-refundable and payable within 14 days after booking; and
  • Balance - the difference between the deposit and the total For Advance Purchase Holiday Packages must be paid in all cases no later than 180 days prior to the date of travel.
  • Failure to make any of the payments associated with the above fares by the time outlined in this agreement will result in the cancellation of the booking

‘ADVANCE PURCHASE’ RAIL JOURNEY FARES

Advance Purchase fares are not available within 6 months of travel date and are not available on every departure. For Advance Purchase Rail Journeys, full payment must be paid within 14 days after booking

Failure to make the payment associated with the above fares by the time outlined in this agreement will result in the cancellation of the booking

‘SPECIAL OFFER’ FARES

For Special Offers, the Fee is paid in full at the time of booking unless stated otherwise in the Special Conditions. Special Offers may have other terms and conditions included in the Booking Confirmation. Failure to make any of the payments associated with the above fares by the time outlined in this agreement will result in the cancellation of the booking

3.  BEFORE YOU CAN TRAVEL

CABIN ALLOCATION

Prior to your scheduled departure date, JBRE will allocate cabins to you according to the service of your booking. JBRE will also do its best to accommodate any request you might have for a particular cabin but does not guarantee it.

If JBRE is unable to accommodate you in the service of your booking, you will receive the options set out in the clause ‘JBRE cancellation’. If JBRE is unable to accommodate your request for a particular cabin allocation and you elect to cancel your booking, this will be considered a ‘Guest Cancellation’ and dealt with in accordance with the clause ‘Guest Cancellation’.

LUGGAGE

Passengers must comply with the relevant luggage requirements set out on the Website and/or booking confirmation.

TRAVEL INSURANCE

Our rail journeys go through remote Australian regions, which sometimes results in severe weather events, flash flooding, bushfires and remote location medical evacuations. As a result, we highly recommended you purchase travel insurance to protect you in unforeseen circumstances

FIT TO TRAVEL

You must ensure that you are medically and physically fit for travel. Before you confirm your booking, you must advise JBRE of any medical or physical condition that will or may require medical attention, medication or special treatment during your rail journey. JBRE may also ask you to complete a health questionnaire. If a guest has a condition that JBRE decides may significantly affect the enjoyment, health or safety of themselves or any other person on board, JBRE can refuse or cancel a booking.

4.  ON THE DAY OF TRAVEL

CHECK IN

You must check in with a JBRE representative at the location stated on your Travel Documents no more than 2.5 hours and no later than 1 hour prior to scheduled departure. You must show suitable photo identification to the JBRE representative when checking in.

DANGEROUS GOODS

Your luggage must not contain any items which in our opinion are dangerous, illegal, liable to harm or annoy other guests, or otherwise unsuitable. Animals (except guide dogs) are not permitted on board. JBRE reserves the right to eject any Passenger that fails to comply with this clause.

5.  ON THE TRAIN

NO SMOKING POLICY

All JBRE trains are entirely smoke free in accordance with relevant state government regulations. Passengers are not to smoke (including e-cigarettes) on the train.

SEARCHES

If JBRE has reasonable cause to believe that the guest is carrying a prohibited item, an authorised representative of JBRE may, subject to applicable laws, search or inspect the guest’s luggage.

OFF TRAIN EXCURSIONS (OTES)

We may cancel or modify OTEs due to inclement weather, train scheduling or other circumstances. There are no refunds for any such cancellations or modifications.

6.  GUEST AMENDMENTS, PAYMENTS AND CANCELLATIONS

Subject to availability, you may amend your booking (the date of travel, the components of your package or the number of Passengers) as follows:

EVERYDAY

EVERYDAY HOLIDAY

ADVANCE PURCHASE

ADVANCE PURCHASE HOLIDAY

DEPOSIT

Value –$500 per person for Gold service and $1000 per person for Platinum Service

Due – 14 days from time of booking

Value –$500 per person for Gold service and $1000 per person for Platinum Service

Due – 14 days from time of booking

Value – 100% of booking price      

Due – 14 days from time of booking

Value –$1000 per person for Gold service

 Due – 14 days from time of booking

FINAL PAYMENT

Due – 45 days prior to departure

Due – 45 days prior to departure

Due – 180 days prior to departure

14 days from time of booking

AMENDMENTS

Free of charge up to 14 days prior to departure

*Any fare differences arising from amending your booking will be passed on if applicable.

$50 fee up to 14 days prior to departure.

*Any fare differences arising from amending your booking will be passed on if applicable.

*Supplier conditions may vary and will be passed on if applicable.

Up to 14 days prior to departure

* Can only be made to travel dates if the change is greater than six (6) months prior to the new proposed departure date, subject to Advance Purchase fare type availability.

*Any fare differences arising from amending your booking will be passed on if applicable.

$50 fee up to 45 days prior to departure.

*Supplier conditions may vary and will be passed on if applicable.

* Can only be made to travel dates if the change is greater than six (6) months prior to the new proposed departure date, subject to Advance Purchase fare type availability.

*Any fare differences arising from amending your booking will be passed on if applicable.

CANCELLATIONS

Fully refundable within 14 days of booking

More than 91 days prior to departure fully refundable for all monies paid less $50 per person service fee

Loss of deposit when cancelling more than 90 days prior to departure

100% cancellation fees apply under 45 days prior to departure

Fully refundable within 14 days of booking

More than 91 days prior to departure fully refundable for all monies paid less $50 per person service fee

Loss of deposit when cancelling more than 90 days prior to departure

100% cancellation fees apply under 45 days prior to departure

Fully refundable within 14 days of booking

100% cancellation fees apply after 14 days from booking

Fully refundable within 14 days of booking

Loss of deposit when cancelling more than 181 days prior to departure

100% cancellation fees apply under 180 days prior to departure

7.  CANCELLATIONS

Your Rail Journey or Holiday Package could be cancelled under one of the following three circumstances:

  • A cancellation arising from your actions, through no fault of JBRE – see ‘Guest Cancellations’.
  • A cancellation by JBRE arising from external consequences that make our performance of the agreement impossible (for example a Force Majeure event, or the actions of a third party g. new government regulation) – see ‘Force Majeure Cancellations’.
  • Any other cancellation by JBRE – see ‘JBRE Cancellations’.

FORCE MAJEURE CANCELLATIONS

For all fare types, in the event of a Force Majeure Cancellation, JBRE will provide you with a credit note of an amount equal to the monies paid to JBRE under the booking. The credit note can be applied to the cost of a future Rail Journey or Holiday Package with us. Time limits and other criteria and conditions may apply.

JBRE CANCELLATIONS

For all fare types, in the event of a JBRE Cancellation, JBRE will provide you with the option to receive one of the following:

  • (where available) travel on an alternative non-rail holiday package of similar value, that gets you to the scheduled end destination;
  • an alternate rail service of the same value at a later date;
  • a full refund of monies paid to JBRE under the booking; or

  • a credit note of an amount equal to the monies paid to JBRE under the

REFUND PAYMENT

Any credit note or refund payable by JBRE under this agreement will be calculated to take into account the monies actually paid under the booking and the amount of the Rail Journey or Holiday Package that has been used.:

Any refund will be payable to the person who paid for the booking or to the first person named on the booking. If a booking was made through a Travel Agent, any refund will be returned to that Travel Agent for their payment to the guest.

SERVICE DISRUPTION

A Service Disruption is a full or partial cancellation of your Rail Journey after your Rail Journey has commenced.

In the event of a Service Disruption, JBRE will, subject to its obligations under the Australian Consumer Law, use reasonable endeavours to re-route you to the next destination by any form of transport at JBRE’s cost. No refunds are payable for Service Disruptions.

8.  OUR OPERATIONS

CONNECTIONS

We cannot guarantee our schedule and we are not liable for any costs deriving from the failure of a Passenger to connect with other services. As a result, Passengers should allow ample time for connections. NO LIABILITY FOR OTHER CARRIERS

To the extent permitted by law, JBRE is not liable for any loss or damage suffered in relation to a guest missing a connecting journey on another carrier, as a result of any cancelled or delayed JBRE journey.

WARRANTIES, EXCLUSIONS AND LIMITATION OF LIABILITY

To the extent permissible by law (and without limiting the operation of any statutory guarantee under the AUSTRALIAN CONSUMER LAW), JBRE will not be liable for any death or personal injury, loss of or damage to luggage or goods, consequential losses, loss of profit or any similar claims arising from any use of the services or arising out of JBRE’s negligence, including delay, or any inaccuracy with respect to information relating to transport, services or pricing.

To the extent that part of the services are supplied to the guest by a third party, any warranty offered by JBRE in relation to those services will be limited to JBRE’s right of redress against the third party arising out of any alleged fault or defect in the services.

Whilst every effort is made to ensure details of holiday packages remain accurate, situations may arise outside of JBRE’s control where a third-party holiday component must be substituted or amended. JBRE will not be liable to refund guest payments as a result of amended itineraries, which are subject to change without notice.

Nothing in this agreement restricts, limits or modifies your rights or remedies as a consumer against JBRE for failure of a statutory guarantee under the AUSTRALIAN CONSUMER LAW.

9.  MISCELLANEOUS

SURCHARGES

We are entitled to charge up to 1.55% surcharge depending on your payment method. WAIVER AND AMENDMENT

A provision of this agreement may not be amended or waived except in writing signed by an authorised representative of JBRE.

ENFORCEABILITY

If a term of this agreement is unenforceable it shall be read down to be enforceable or, if it cannot be read down, the condition shall be severed from this agreement without affecting the enforceability of the remaining conditions.

DISCLAIMER

Images in any of our brochures or advertising materials are indicative only and may not reflect the exact experience or destination. THIRD PARTIES

In order to provide you with the goods and services that are included in your Rail Journey or Holiday Package, we may use third party providers. You agree that we may pass on to you any costs,fees or terms that

they apply to us under our agreement with them.

10.  DEFINITIONS

AUSTRALIAN CONSUMER LAW means the Australian Consumer Law as that term is defined in the Competition and Consumer Act 2010 (Cth). Booking Confirmation means the notification from us to you containing the details of your booking.

Deposit means the amount of money payable for certain fares as set out in clause 2. Dollars or $ means Australian Dollars.

Force Majeure event means an event or circumstance which is beyond our control and without our fault or negligence and which was not reasonably preventable, including:

  • riot, war, invasion or acts of terrorism;
  • requisition or compulsory acquisition by any governmental or competent authority, a material change in legislation or directions by a government authority;
  • medical outbreak, or contamination of any kind;
  • earthquakes, flood, fire or other physical natural disasters; and

  • strikes or industrial disputes which affect an essential part of the

Holiday Package means any holiday package offered by us comprising a Rail Journey component and other components provided to you by third parties. Passenger means anyone travelling with us under your booking.

Rail Journey means any interstate one-way rail journey operated by us, including: THE GHAN

  • Adelaide to Alice Springs or vice versa
  • Alice Springs to Darwin or vice versa
  • Adelaide to Darwin or vice versa THE INDIAN PACIFIC
  • Sydney to Adelaide or vice versa
  • Adelaide to Perth or vice versa
  • Sydney to Perth or vice versa

Travel Documents means your ticket or other proof of your confirmed booking. We/us means Experience Australia Group Pty Ltd ACN 614 713 003.

Website means www.journeybeyondrail.com.au

You means the person or entity that made the booking and is named in the Booking Confirmation.

TRAVEL PERIOD 1 APRIL 2021 - 30 NOVEMBER 2021

VALID FOR BOOKINGS MADE UP UNTIL 30 JUNE 2020

1.  BOOKING

CONFIRMED BOOKING

Your booking of a Rail Journey or Holiday Package is confirmed when:

  • you have made the booking and have provided Journey Beyond Rail Expeditions (JBRE) with all necessary information to complete the booking; and
  • you have paid us the Deposit (or other amounts owing at the time of booking), according to the terms of this agreement; and
  • we have sent you a Booking

FEE

The Fee for your Rail Journey or Holiday Package is the amount stated in your Booking Confirmation. You may also be required to pay other amounts in accordance with the terms of this agreement.

INCLUSIONS

Your Booking Confirmation sets out the details of all goods and services that are included in your Rail Journey or Holiday Package, and the class of travel of your booking.

2.  PAYMENT

‘EVERYDAY FARES’

For Everyday Rail Journeys and Everyday Holiday Packages, you must pay the Fee in two parts:

  • Deposit - this payment is per booking, non-refundable and payable within 14 days after booking; and
  • Balance - the difference between the deposit and the total For everyday Holiday Packages must be paid in all cases no later than 45 days prior to the date of travel.

Failure to make any of the payments associated with the above fares by the time outlined in this agreement will result in the cancellation of the booking

‘ADVANCE PURCHASE’ FARES

Advance Purchase fares are not available within 6 months of travel date and are not available on every departure. For Advance Purchase Rail Journeys and Advance Purchase Holiday Packages, the deposit must be paid within 14 days after booking with the balance due 30th November 2020

  • Deposit - this payment is per booking, non-refundable and payable within 14 days after booking; and
  • Balance - the difference between the deposit and the total For Advance Purchase Holiday Packages must be paid in all cases no later than 30th November 2020.
  • Failure to make any of the payments associated with the above fares by the time outlined in this agreement will result in the cancellation of the booking

‘SPECIAL OFFER’ FARES

For Special Offers, the Fee is paid in full at the time of booking unless stated otherwise in the Special Conditions. Special Offers may have other terms and conditions included in the Booking Confirmation. Failure to make any of the payments associated with the above fares by the time outlined in this agreement will result in the cancellation of the booking

3.  BEFORE YOU CAN TRAVEL

CABIN ALLOCATION

Prior to your scheduled departure date, JBRE will allocate cabins to you according to the service of your booking. JBRE will also do its best to accommodate any request you might have for a particular cabin but does not guarantee it.

If JBRE is unable to accommodate you in the service of your booking, you will receive the options set out in the clause ‘JBRE cancellation’. If JBRE is unable to accommodate your request for a particular cabin allocation and you elect to cancel your booking, this will be considered a ‘Guest Cancellation’ and dealt with in accordance with the clause ‘Guest Cancellation’.

LUGGAGE

Passengers must comply with the relevant luggage requirements set out on the Website and/or booking confirmation.

TRAVEL INSURANCE

Our rail journeys go through remote Australian regions, which sometimes results in severe weather events, flash flooding, bushfires and remote location medical evacuations. As a result, we highly recommended you purchase travel insurance to protect you in unforeseen circumstances

FIT TO TRAVEL

You must ensure that you are medically and physically fit for travel. Before you confirm your booking, you must advise JBRE of any medical or physical condition that will or may require medical attention, medication or special treatment during your rail journey. JBRE may also ask you to complete a health questionnaire. If a guest has a condition that JBRE decides may significantly affect the enjoyment, health or safety of themselves or any other person on board, JBRE can refuse or cancel a booking.

4.  ON THE DAY OF TRAVEL

CHECK IN

You must check in with a JBRE representative at the location stated on your Travel Documents no more than 2.5 hours and no later than 1 hour prior to scheduled departure. You must show suitable photo identification to the JBRE representative when checking in.

DANGEROUS GOODS

Your luggage must not contain any items which in our opinion are dangerous, illegal, liable to harm or annoy other guests, or otherwise unsuitable. Animals (except guide dogs) are not permitted on board. JBRE reserves the right to eject any Passenger that fails to comply with this clause.

5.  ON THE TRAIN

NO SMOKING POLICY

All JBRE trains are entirely smoke free in accordance with relevant state government regulations. Passengers are not to smoke (including e-cigarettes) on the train.

SEARCHES

If JBRE has reasonable cause to believe that the guest is carrying a prohibited item, an authorised representative of JBRE may, subject to applicable laws, search or inspect the guest’s luggage.

OFF TRAIN EXCURSIONS (OTES)

We may cancel or modify OTEs due to inclement weather, train scheduling or other circumstances. There are no refunds for any such cancellations or modifications.

6.  GUEST AMENDMENTS, PAYMENTS AND CANCELLATIONS

Subject to availability, you may amend your booking (the date of travel, the components of your package or the number of Passengers) as follows:

DEPOSIT

EVERYDAY

Value – 10% of booking price

Due – 7 days from time of booking

EVERYDAY HOLIDAY

Value – 10% of booking price

Due – 7 days from time of booking

ADVANCE PURCHASE

Value – 50% of booking price

Due – 7 days from time of booking

ADVANCE PURCHASE HOLIDAY

Value – 50% of booking price

Due – 7 days from time of booking

FINAL PAYMENT

EVERYDAY AND EVERYDAY SAVER

Due – 45 days prior to departure

Due – 45 days prior to departure

ADVANCE PURCHASE AND ADVANCE PURCHASE HOLIDAY FARE

Due – 15th November 2020

Due – 30th November 2020

AMENDMENTS

EVERYDAY AND EVERYDAY SAVER

Free of charge up to 14 days prior to departure

*Any fare differences arising from amending your booking will be passed on if applicable.

$50 fee up to 14 days prior to departure.

*Any fare differences arising from amending your booking will be passed on if applicable.

*Supplier conditions may vary and will be passed on if applicable.

ADVANCE PURCHASE AND ADVANCE PURCHASE HOLIDAY FARE

Free of charge up to 45 days prior to departure

*Any fare differences arising from amending your booking will be passed on if applicable.

$50 fee up to 45 days prior to departure.

*Any fare differences arising from amending your booking will be passed on if applicable.

*Supplier conditions may vary and will be passed on if applicable.

CANCELLATIONS

EVERYDAY AND EVERYDAY SAVER FARE

Fully refundable within 14 days of booking

Loss of deposit when cancelling more than 45 days prior to departure

100% cancellation fees apply under 45 days prior to departure

ADVANCE PURCHASE AND ADVANCE PURCHASE HOLIDAY FARE

Fully refundable within 14 days of booking

50% fee when cancelling prior to 15th November 2020

100% cancellation fees apply after 15th November 2020

7.  CANCELLATIONS

Your Rail Journey or Holiday Package could be cancelled under one of the following three circumstances:

  • A cancellation arising from your actions, through no fault of JBRE – see ‘Guest Cancellations’.
  • A cancellation by JBRE arising from external consequences that make our performance of the agreement impossible (for example a Force Majeure event, or the actions of a third party g. new government regulation) – see ‘Force Majeure Cancellations’.
  • Any other cancellation by JBRE – see ‘JBRE Cancellations’.

FORCE MAJEURE CANCELLATIONS

For all fare types, in the event of a Force Majeure Cancellation, JBRE will provide you with a credit note of an amount equal to the monies paid to JBRE under the booking. The credit note can be applied to the cost of a future Rail Journey or Holiday Package with us. Time limits and other criteria and conditions may apply.

JBRE CANCELLATIONS

For all fare types, in the event of a JBRE Cancellation, JBRE will provide you with the option to receive one of the following:

  • (where available) travel on an alternative non-rail holiday package of similar value, that gets you to the scheduled end destination;
  • an alternate rail service of the same value at a later date;
  • a full refund of monies paid to JBRE under the booking; or
  • a credit note of an amount equal to the monies paid to JBRE under the

REFUND PAYMENT

Any credit note or refund payable by JBRE under this agreement will be calculated to take into account the monies actually paid under the booking and the amount of the Rail Journey or Holiday Package that has been used.:

Any refund will be payable to the person who paid for the booking or to the first person named on the booking. If a booking was made through a Travel Agent, any refund will be returned to that Travel Agent for their payment to the guest.

SERVICE DISRUPTION

A Service Disruption is a full or partial cancellation of your Rail Journey after your Rail Journey has commenced.

In the event of a Service Disruption, JBRE will, subject to its obligations under the Australian Consumer Law, use reasonable endeavours to re-route you to the next destination by any form of transport at JBRE’s cost. No refunds are payable for Service Disruptions.

8.  OUR OPERATIONS

CONNECTIONS

We cannot guarantee our schedule and we are not liable for any costs deriving from the failure of a Passenger to connect with other services. As a result, Passengers should allow ample time for connections. NO LIABILITY FOR OTHER CARRIERS

To the extent permitted by law, JBRE is not liable for any loss or damage suffered in relation to a guest missing a connecting journey on another carrier, as a result of any cancelled or delayed JBRE journey.

WARRANTIES, EXCLUSIONS AND LIMITATION OF LIABILITY

To the extent permissible by law (and without limiting the operation of any statutory guarantee under the AUSTRALIAN CONSUMER LAW), JBRE will not be liable for any death or personal injury, loss of or damage to luggage or goods, consequential losses, loss of profit or any similar claims arising from any use of the services or arising out of JBRE’s negligence, including delay, or any inaccuracy with respect to information relating to transport, services or pricing.

To the extent that part of the services are supplied to the guest by a third party, any warranty offered by JBRE in relation to those services will be limited to JBRE’s right of redress against the third party arising out of any alleged fault or defect in the services.

Whilst every effort is made to ensure details of holiday packages remain accurate, situations may arise outside of JBRE’s control where a third-party holiday component must be substituted or amended. JBRE will not be liable to refund guest payments as a result of amended itineraries, which are subject to change without notice.

Nothing in this agreement restricts, limits or modifies your rights or remedies as a consumer against JBRE for failure of a statutory guarantee under the AUSTRALIAN CONSUMER LAW.

9.  MISCELLANEOUS

SURCHARGES

We are entitled to charge up to 1.55% surcharge depending on your payment method. WAIVER AND AMENDMENT

A provision of this agreement may not be amended or waived except in writing signed by an authorised representative of JBRE.

ENFORCEABILITY

If a term of this agreement is unenforceable it shall be read down to be enforceable or, if it cannot be read down, the condition shall be severed from this agreement without affecting the enforceability of the remaining conditions.

DISCLAIMER

Images in any of our brochures or advertising materials are indicative only and may not reflect the exact experience or destination. THIRD PARTIES

In order to provide you with the goods and services that are included in your Rail Journey or Holiday Package, we may use third party providers. You agree that we may pass on to you any costs,fees or terms that

they apply to us under our agreement with them.

10.  DEFINITIONS

AUSTRALIAN CONSUMER LAW means the Australian Consumer Law as that term is defined in the Competition and Consumer Act 2010 (Cth). Booking Confirmation means the notification from us to you containing the details of your booking.

Deposit means the amount of money payable for certain fares as set out in clause 2. Dollars or $ means Australian Dollars.

Force Majeure event means an event or circumstance which is beyond our control and without our fault or negligence and which was not reasonably preventable, including:

  • riot, war, invasion or acts of terrorism;
  • requisition or compulsory acquisition by any governmental or competent authority, a material change in legislation or directions by a government authority;
  • medical outbreak, or contamination of any kind;
  • earthquakes, flood, fire or other physical natural disasters; and
  • strikes or industrial disputes which affect an essential part of the

Holiday Package means any holiday package offered by us comprising a Rail Journey component and other components provided to you by third parties. Passenger means anyone travelling with us under your booking.

Rail Journey means any interstate one-way rail journey operated by us, including: THE GHAN

  • Adelaide to Alice Springs or vice versa
  • Alice Springs to Darwin or vice versa
  • Adelaide to Darwin or vice versa THE INDIAN PACIFIC
  • Sydney to Adelaide or vice versa
  • Adelaide to Perth or vice versa
  • Sydney to Perth or vice versa

Travel Documents means your ticket or other proof of your confirmed booking. We/us means Experience Australia Group Pty Ltd ACN 614 713 003.

Website means www.journeybeyondrail.com.au

You means the person or entity that made the booking and is named in the Booking Confirmation.

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