As an overseas visitor to Australia, do I qualify for the pension concession fare if I am a pensioner or senior citizen back home?
The Australian Federal Government removed funding for Concession Fares for Australian pensioners
residents of Australia. Similarly no overseas concession or Australian Senior Cards qualify for concession
fares. The best bet for a discount is an Advance Saver Fare (when you book a minimum six months in
advance). Subject to availability.
At what age does my child qualify as an infant?
Infants travel free of charge on GSR services up to three years of age. Infants do not travel free of charge if
they occupy their own seat or sleeper berth.
Can I bring freight/other goods on the train?
No, you must arrange your freight needs directly with a specialist freight transportation company.
Can I disembark The Ghan at Coober Pedy?
Only The Ghan Expedition (Darwin to Adelaide) offers a visit to Coober Pedy, this is located 42kms from
the railway line. Your off train touring and transfers are included as part of your ticket.
Can I fly out the same day as the train arrives?
We highly recommend that guests allow for at least 3-5 hours after the scheduled arrival time of a train, or
preferably an overnight stopover (especially for international flights) before a plane flight. Unfortunately, trains
can sometimes be delayed and run behind schedule.
Can I heat my baby’s food or bottle?
Yes, staff can heat baby food and bottles at your request.
Can I order a cot for my infant?
Upon request, a cot can be provided for guests occupying a Gold Service twin-share cabin. Please request a
cot at the time of booking. Due to space restrictions, cots cannot be arranged for Gold Service Single cabins.
Can I reserve my spot on the Off-train touring at Broken Hill, Kalgoorlie and Katherine, Adelaide and so on?
No. These tours are offered and can only be booked once you are onboard. The exception being the Uluru Scenic Flight
which is only available on the Ghan Expedition. Seats for this trip are limited so we strongly suggest booking this prior if you wish to do this trip.
Can I stopover in Adelaide on the way from Sydney to Perth (or v.v.) and still pay only the Sydney to Perth fare, or do I pay the sum of the Sydney to Adelaide and the Adelaide to Perth fares?
The Indian Pacific runs once a week, so any stop in Adelaide will be for one week. The sum of the two
tickets is marginally more than the one ticket from Sydney to Perth.
Can I stopover in Alice Springs on the way from Adelaide to Darwin (or v.v.) and still pay only the Adelaide to Darwin fare, or do I pay the sum of the Adelaide to Alice Springs and the Alice Springs to Darwin fares?
The Ghan runs once a week, so any stop in Alice Springs will be for one week. The sum of the two tickets
is marginally more than the one ticket from Adelaide to Darwin.
Can I take any pets or animals onboard?
No, the only animals permitted on GSR train services are specially trained dogs for the vision and hearing
Can I take my own food onboard the train?
All meals are included onboard the train and dietary requirements are catered for. You can bring food for
your own special dietary needs. You cannot bring your own alcohol or hot food.
Can I take my pram/stroller/booster seat onboard the train?
No, these items must be checked in as stored luggage.
Can I take my walking frame/wheelchair/scooter onboard the train?
No, these items must be checked in as stored luggage. A specially modified wheelchair can be requested for
use onboard the train (with the assistance of a carer or travelling companion). Please inform us at the time of
booking if you require a wheelchair.
Can I take oxygen onboard?
Yes, please inform us of any oxygen requirements at the time of booking.
Can I travel if I am pregnant?
Yes, you can travel up to 30 weeks into your pregnancy. If you are more than 30 weeks pregnant or have a
multiple pregnancy or a complicated pregnancy, we do not recommend travel with Great Southern Rail (GSR).
You may be required to produce a doctor’s letter of consent or an authorised medical certificate within 14 days
of travel. Please advise us of any pregnancy at the time of booking.
Can I travel if I am sick or have an illness?
We may decline your booking or refuse to board you on the train if you suffer from any illness, disease or
medical condition which makes travel unsafe for you or other guests. You have an obligation to inform us of
any illness, disease or medical condition at the time of booking. Please refer to our Fitness For Travel Policy.
Can my necessary medication be refrigerated?
Yes, subject to space within our onboard fridge compartments. Please inform us of any medication
requirements at the time of booking.
Do I need money onboard ?
As our journeys are all-inclusive, you will not need to buy anything unless you choose to purchase an Off Train Excursion upgrade or souvenirs, which you can do onboard utilising our EFTPOS or credit card facilities. Unfortunately we are unable to provide any cash out on our trains.
Do I need to pay for anything once onboard The Ghan or Indian Pacific?
Your fare includes your cabin, all meals are included as are beverages (beer, wine, basic spirits, soft drinks).
Off train touring is included between Darwin and Adelaide and between Sydney and Perth. There are a few
optional extras (such as helicopter flights) which you can pay for once onboard if you wish to.
How much luggage can I take on the train?
Due to space constraints, guests are advised to take onboard only hand luggage containing the requirements for their rail journey. Checked in luggage cannot be accessed during the journey. Guests should bring an overnight bag to their cabin containing everything needed for the journey.
Certain items are prohibited from being carried in your luggage at all. Valuables including your passport, medicine, fragile or perishable items must be carried onboard as cabin baggage. An additional fee may apply to excess luggage. Please refer to our Terms and Conditions for full conditions. Occupational Health and Safety legislation provides guidelines outlining the safe weight that can be lifted by our staff. We appreciate your co-operation.
GREAT SOUTHERN RAIL RESERVES THE RIGHT TO REFUSE ANY LUGGAGE ITEM FOR TRAVEL
Luggage terms and conditions:
GSR will accept the carriage of your luggage subject to any applicable laws and regulations and subject to (a) The luggage not being excessively heavy, bulky, dangerous, inadequately packed, in a defective state or otherwise unsuitable for carriage (b) Luggage being correctly labelled with your name, destination address and contact phone number both inside and outside the bag. (c) You are accompanying your luggage on the train.
The following additional items are allowed free of charge:
Baby safety capsules
Child restraint car seats
Fold up cots (in cases only)
The following additional items of luggage are allowed at $50 per item:
Candy striped bags (in good condition)
Collapsible baby carriages
Tents, sleeping bags and small camping items
Bicycles (due to storage requirements, reservations are mandatory in advance)
Fishing rod and other sporting equipment items
Sailboards, boogie boards, surf skis and surfboards
To book additional luggage or for further information, please contact our travel centre on 13 21 47.
The following items are not allowed as luggage:
All Household Goods (Tvs etc)
Birds or animals
Dangerous Goods including firearms
Fragile or perishable goods
Hessian or garbage/plastic bags
Motorised golf buggies
Unaccompanied luggage or parcels
Cardboard, plastic or wooden boxes
Cabin luggage GSR recommends you take the following luggage on board:
Platinum service twin and double cabins
One piece of hand luggage plus a garment bag, cabin bag and/or briefcase per person;
Gold service twin cabin
One piece of hand luggage plus a garment bag, cabin bag or briefcase per person;
Gold service single cabin
One piece of hand luggage plus a garment bag, cabin bag or briefcase per person;
The Overland, all classes
Platinum service (per person) 3 x 30kgs Gold service (per person) 2 x 30kgs Overland red premium (per person) 2 x 30kgs Overland red service (per person) 2 x 30kgs
Luggage check-in opens 2.5 hours prior to departure and closes 60 minutes prior to departure.
Checked luggage cannot be accessed during the journey.
Your luggage must not contain any items which in our opinion are dangerous, illegal, liable to harm or annoy other guests or otherwise unsuitable. Animals and livestock will not be carried, except guide-dogs.
Is there ATM (cash out) facilities onboard?
What about if I am travelling with an infant? Where do they sleep?
What are the dimensions (and bed size) of Gold Twin Cabins?
Cabin dimensions: 2.1m wide x 1.5m length
Bed size: 66cm wide - 2m length
Height of top bunk bed from floor: 1.5m
Cabin entry door: 49cm wide
Bathroom door: 47cm x 184cm high
Bathroom dimensions: 1m x 93cm
What are the dimensions (and bed size) of Platinum Cabins?
Cabin (excl. ensuite): 3.65m x 2.1m
Ensuite: 0.9 x 2.1m
Double Bed: 1.95L x 1.4W
Single: 1.95L x 0.7W
Note - the Double bed is a Double bed, not two Singles joined together
What are the dimensions (and bed size) of the Gold Single Cabins?
Cabin Entry Door : 49 cm wide
Cabin Dimensions: 1.3m wide x 2 m length
Bed Size: 180cm length x 65 cm wide
What do I pay if I want my infant to occupy their own sleeper berth?
Your infant is booked as a child and the applicable child fare will be charged.
What if I am prepared share my sleeper berth with my infant?
Infants up to three years of age travel free of charge when nursed by a parent. Each fare paying parent is
restricted to nursing only one infant free of charge.
What is the actual travelling time and distance between major stops?
Sydney - Perth or vice versa (v.v) - 4,352km - approx 68hrs
Sydney - Adelaide (or v.v.) - 1,693km - approx 24.5hrs
What is the difference between Gold Twin Share Cabins and Gold Single Cabins?
Gold Twin share cabins are slightly larger and have a small ensuite bathroom/shower. Single Cabins have a
number of shared bathrooms in the carriage. They also have a small sink in the cabin. Your meals, beverages and off train touring and other service are exactly the same.
An advantage of the Gold single cabins is that no one needs to climb into the top bunk, so a couple could have
two single cabins side by side, (with the doors open you can still chat!).
Gold Single Carriages have all been fully renovated in the last few years.
What is the difference between a Platinum Service Cabin and a Gold Twin Service Cabin?
Platinum Cabins have either a Double bed or two Single beds, they are at ground level not bunk style (so there are no steps required to get to a top bunk )
Platinum Cabins are a much larger room that the Gold Twin (almost twice the size)
Platinum Cabins have a much larger bathroom, with a separate shower cubicle.
Platinum Cabins have windows/views on both sides of the train.
Platinum Service offer private transfers within 60km of the station for pick up and drop off.
Platinum Service offer Platinum passengers exclusive use of the Platinum Club and Platinum for dining and socialising
Platinum Service offer the option of having breakfast served to the room
What is the dress code for The Ghan, Indian Pacific and Great Southern?
Smart casual attire is suggested for guests travelling in Platinum Service and Gold Service. Warm clothes are recommended for evenings onboard the train, as the air-conditioning can be cool. It is recommended that guests pack a hat, sunscreen and comfortable walking shoes for off-train touring. Sensible shoes are advisable for walking between carriages. Long, sturdy pants may be required for some Off Train Excursions.
What medical assistance is provided by train staff?
GSR staff members are trained to administer basic first aid; however staff members are not able to provide
assistance with ongoing medical conditions during a journey. Guests requiring medical attention or mobility
assistance onboard any of our trains are required to arrange for their own carer to travel with them.
When do I need to check in for my train journey?
Why are some Ghan packages sometimes more expensive than what is quoted?
The Ghan packages are a blend of Ghan travel, touring and accommodation. Over certain periods some of
these touring/accommodation providers prices may vary. Tours companies sometimes have peak, shoulder and
low season rates. Accommodation providers may charge surcharges on certain Long Week Ends and special
events. If you request a package the price will be confirmed to you shortly.