(Updated Oct 30th, 2020)
Please note, the below details are current as at 16th November 2020. We will update this page with more information as it becomes available.
We are currently experiencing high contact volumes and prioritising guests booked for travel this week. If you are booked for travel outside of this period, we recommend you read the below updates before contacting us.
This is a challenging time for all of us and we are doing our best to make decisions as quickly as possible for our guests, employees and partners as the situation continues to evolve.
Journey Beyond has been closely monitoring COVID-19 developments and how they may impact our guests and crew.
We are aware of new border restrictions and are working closely with Queensland, Northern Territory and South Australian Health Departments to confirm next steps and contact all affected guests.
We understand you may have questions about how your journey will be impacted and ask that you please wait for our Travel Centre team to contact you regarding upcoming bookings.
Guests with suspended journeys will be provided with a credit note to the value of their original booking and directions on how to re-book for a later date, up to 31 December 2022.
Journey Beyond takes the health, safety and wellbeing of all guests and crew seriously and will continue to follow recommendations from the relevant Government authorities.
Thank you for your understanding, we wish you and your family good health.
The health, safety and well-being of both our guests and staff remain our number one priority. As a result, Journey Beyond has continued to closely monitor the developments and advice provided around COVID-19.
Following further advice received, together with a number of new restrictions initiated by various governments (including some states closing their borders and others seeking to restrict non-essential travel and activities), we have announced the following temporary suspension of Journey Beyond experiences.
At this stage, Journey Beyond Rail journeys (accommodation, tours and experiences)
- for THE GHAN - all scheduled services, recommenced on August 30th. The Ghan service for Nov 18th has been suspended.
- for the INDIAN PACIFIC - all services are currently suspended until at least Feb 14th, 2020. They are scheduled to commence Feb 15th, 2021.
- the GREAT SOUTHERN is scheduled to commence the first week of December 2020 (excursions have been amended, they will no longer occur in Victoria, Menindee Lakes (Adel-Bris), Silverton and Broken Hill excursions (Bris-Adel) have been added).
We will continue to monitor the situation as it evolves.
We recognise that this will be incredibly disappointing news for guests booked to travel between now and 30 August, but trust you will understand our decision.
All guests with travel booked through to August 29th, 2020 for The Ghan and Dec 30th for the Indian Pacific, will be provided with a credit to the amount of money paid.
This Future Travel Voucher is valid for travel up to December 31st, 2022. We look forward to assisting you to re-book their travel for a later date,.
A pre release of the 2021 season is now open, please let us know when you are ready to place your booking.
We ask that you do as soon as you are ready to consider travel in order to get your preferred travel date, cabin and fare.
We thank our guests for their understanding and look forward to being able to deliver unforgettable experiences following the recommencement of our services.
Journey Beyond will continue to provide Travel Updates in regards to the Coronavirus.
These are extraordinarily difficult times for all. If you placed a booking with Great Trains and wish to amend your booking due to Coronavirus please email us and we will do our best to assist. We are doing our best to work through these issues with you.
Journey Beyond have released the following Journey Save information regarding COVID Safe Travel when services resume.
Here are some COVID FAQ from Journey Beyond.
Question: How are you keeping guests safe onboard?
Answer: Our JourneySafe plan is based on expert advice and implements enhanced cleaning and hygiene procedures while initiating new measures like physical distancing.
To accommodate physical distancing on the train, guests will be allocated specific meal times, as well as scheduled times to spend in communal spaces such as the Outback Explorer Lounge area.
Each cabin will have its own supply of hand sanitiser and wipes. There will be communal hand sanitiser in lounge areas and provided before getting on and off the train.
We’re no longer offering shared platters and all Gold Single cabins have been removed from service to ensure all guests will have their own en-suite.
We are collecting all guests’ names and contact details to enable us to effectively contact trace if required.
Temperature checking will also be conducted in Darwin and Adelaide.
We request guests do not move throughout all parts of the train and stick to their specific accommodation and dining carriages.
Question: How will physical distancing be managed onboard?
Answer: Guests will be allocated set times for meals and to spend in communal areas including the Outback Explorer Lounge and Platinum Club. When moving throughout the train, guests will be asked not to congregate in corridors, instead move into their cabin or the open end of the carriage to allow for safe passing.
Question: What are the Northern Territory’s border requirements?
Answer: As of 06 August 2020, all arrivals into the Northern Territory need to complete a border declaration transaction form and have a printed copy with them ready to be signed by border officials. This needs to be completed 72 hours prior to travel and needs to be presented upon check-in. If a guest is from an area that has since been declared a ‘hotspot,’ they will need to self-isolate upon arrival into the Northern Territory.
Please visit the relevant Northern Territory Government page for more information on entry requirements.
Question: What are South Australia’s border requirements?
Answer: As of 06 August 2020, anyone travelling from the Northern Territory, Tasmania, Queensland and Western Australia can enter South Australia without restriction.
Guests travelling from Victoria or New South Wales to South Australia are required to self-quarantine for 14 days and submit to COVID testing. For more information, visit the relevant South Australian Government page.
People arriving into South Australia will be required to fill out a border declaration transaction form 72 hours before arrival. If a guest is from an area that has since been declared a ‘hotspot,’ they will need to self-isolate upon arrival into South Australia.
Question: What will the check in process be?
Answer: All guests checking in at Darwin, Alice Springs or Adelaide will be asked the following questions to ensure we are compliant from a COVID safe perspective.
- Have you been in contact with someone who has tested positive to COVID-19 or has been symptomatic in the last 14 days?
- Are you symptomatic – do you have a fever, cough, shortness of breath or a sore throat?
- Have you travelled from interstate?
There will also be temperature checking in Adelaide and Darwin. If you have a condition that results in a higher than usual temperature, please provide a letter of explanation from your doctor.
Question: What are the COVID-19 hotspots?
Answer: As of 06 August 2020, the whole of Victoria has been declared a hotspot, as well as several parts of New South Wales. Only selected areas in Queensland have been declared hotspots. Please visit this map to identify if you have been in a hotspot.
Question: Who will be on the train with me?
Answer: Guests may come from around Australia, however all guests travelling on The Ghan will have first needed to meet the South Australian and Northern Territory border requirements as noted above.
Question: What if I begin to feel sick?
Answer: If you begin to feel sick during your journey, our crew will do everything they can to look after you and other guests. You will be asked to quarantine if your cabin, where meals will be delivered and you will be frequently checked on by our staff.
Question: Will my experience be the same as it would have been before the pandemic?
Answer: The pandemic has meant we’ve had to make some adaptations to further protect people’s safety and wellbeing, however we’re confident your experience will be just as memorable.
Our exceptional food, wine and beverages remain the same and you’ll be blown away by the freshly prepared meals our chefs create onboard.
We’re still offering the same included Off Train Excursions and have worked with our third-party providers to ensure they’re practising COVID-safe behaviour.
Here are the Terms and Conditions