Travel Alert

Coronavirus Update

STATE BORDER RESTRICTIONS

Here are the current State Border Restrictions, Border Pass information can also be found here.

Western Australia

South Australia

Northern Territory

Victoria

New South Wales

Queensland

Tasmania

ACT

A source of information for State to State border restrictions and requirements  can be found here

https://www.covid19data.com.au/borders

COVID VACCINATION POLICY

Journey Beyond has implemented a vaccination policy that aligns with Federal and/or State health government mandates and directives to help safeguard our employees, guests and the communities. From 1 January 2022, guests will be required to be fully vaccinated (or have a medical exemption) prior to travel. Proof of vaccination will be mandatory at check-in and must be sighted by Journey Beyond staff

Here are further details of the Journey Beyond COVID policy.

JOURNEY SUSPENSIONS

Please note, the below details are current as at Jan 21st 2021. We will update this page with more information as it becomes available. Due to State Border Restrictions the following journeys have been suspended.

INDIAN PACIFIC - All services up until March 9th, 2022 have been suspended.

From March 10th 2022 (inclusive) onwards the first journey is scheduled to commence from Adelaide to Perth. Sydney to Perth (and vice versa) to commence after this departure.

THE GHAN - The Ghan recommenced on Sep 5th, 2021 and is operating as per schedule. It will not be available during December and January but will recommence in February 2022.

THE GREAT SOUTHERN - has recommence December 17th 2021, operating as per schedule. Available to book now.

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Here is the latest information regarding Journey Beyond rail travel disruptions.

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

We understand that you, like us, will be greatly disappointed, however we remain committed to delivering safe experiences and protecting guest health and welfare.

Guests booked on suspended journeys will be contacted as soon as possible by our Travel team who will assist them in making alternative arrangements.

The safety and well-being of our guests and team is of the upmost importance, and we continue to work closely with state health authorities to ensure we can operate the Great Southern, as it travels across borders and interstate.

This is a challenging time for all of us and we are doing our best to make decisions as quickly as possible for our guests, employees and partners as the situation continues to evolve.

Guests with suspended journeys will be provided with a credit note to the value of their original booking and advice on how to re-book for a later date, up to 31 December 2022.

This is a challenging time for all of us and we are doing our best to make decisions as quickly as possible for our guests, employees and partners as the situation continues to evolve.

Journey Beyond has been closely monitoring COVID-19 developments and how they may impact our guests and crew.

We are aware of new border restrictions and are working closely with Queensland, Northern Territory and South Australian Health Departments to confirm next steps and contact all affected guests.

We understand you may have questions about how your journey will be impacted and ask that you please wait for our Travel Centre team to contact you regarding upcoming bookings.

Journey Beyond takes the health, safety and wellbeing of all guests and crew seriously and will continue to follow recommendations from the relevant Government authorities.

Thank you for your understanding, we wish you and your family good health.

We ask that you do as soon as you are ready to consider travel in order to get your preferred travel date, cabin and fare. Thank you for your understanding, we wish you and your family good health.

Journey Beyond will continue to provide Travel Updates in regards to the Coronavirus.

https://journeybeyondrail.com.au/covid-19-update/

These are extraordinarily difficult times for all. If you placed a booking with Great Trains and wish to amend your booking due to Coronavirus please email us and we will do our best to assist. We are doing our best to work through these issues with you.

Journey Beyond have released the following Journey Save information regarding COVID Safe Travel when services resume.

Here are some COVID FAQ from Journey Beyond.

Question: How are you keeping guests safe onboard?

Answer: Our JourneySafe plan is based on expert advice and implements enhanced cleaning and hygiene procedures while initiating new measures like physical distancing.

To accommodate physical distancing on the train, guests will be allocated specific meal times, as well as scheduled times to spend in communal spaces such as the Outback Explorer Lounge area.

Each cabin will have its own supply of hand sanitiser and wipes. There will be communal hand sanitiser in lounge areas and provided before getting on and off the train.

We are collecting all guests’ names and contact details to enable us to effectively contact trace if required.

Temperature checking will also be conducted in Darwin and Adelaide.

We request guests do not move throughout all parts of the train and stick to their specific accommodation and dining carriages.

Question: How will physical distancing be managed onboard?

Answer: Guests will be allocated set times for meals and to spend in communal areas including the Outback Explorer Lounge and Platinum Club. When moving throughout the train, guests will be asked not to congregate in corridors, instead move into their cabin or the open end of the carriage to allow for safe passing.

Question: What are the Northern Territory’s border requirements?

Answer: As of 06 August 2020, all arrivals into the Northern Territory need to complete a border declaration transaction form and have a printed copy with them ready to be signed by border officials. This needs to be completed 72 hours prior to travel and needs to be presented upon check-in. If a guest is from an area that has since been declared a ‘hotspot,’ they will need to self-isolate upon arrival into the Northern Territory.

Please visit the relevant Northern Territory Government page for more information on entry requirements.

Question: What if I begin to feel sick?

Answer: If you begin to feel sick during your journey, our crew will do everything they can to look after you and other guests. You will be asked to quarantine if your cabin, where meals will be delivered and you will be frequently checked on by our staff.

Question: Will my experience be the same as it would have been before the pandemic?

Answer: The pandemic has meant we’ve had to make some adaptations to further protect people’s safety and wellbeing, however we’re confident your experience will be just as memorable.

Our exceptional food, wine and beverages remain the same and you’ll be blown away by the freshly prepared meals our chefs create onboard.

We’re still offering the same included Off Train Excursions and have worked with our third-party providers to ensure they’re practising COVID-safe behaviour.

Here are the Terms and Conditions